- Homecare service
Person Centred Care Services Limited
Report from 26 April 2024 assessment
Contents
Ratings
Our view of the service
The assessment began on 14 May 2024 and concluded on 23 May 2024. Person Centred Care Service Ltd is a care at home service which provides personal care to people living in their own homes. At the time of our inspection there were 11 people receiving a regulated activity at the service. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We received concerns about the service and, as a result of this information a decision to assess the service made. We looked at 11 quality statements covering the key questions of is the service safe, caring, responsive and well led. We found improvements were required in the key questions 'Is the service safe' and ‘Is the service well led?’ and the provider was in breach of regulation 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The leadership and management the service was ineffective and there was no leadership or oversight from the provider. People were support by a team of staff who were kind and new them well and generally people were happy with the support they received from staff.
People's experience of this service
Relatives told us they felt their family members received a safe service and were happy with the support provided by the staff. People confirmed that staffing arrangements met their needs, and that staff were well trained and competent in their jobs. People’s relatives were worried about the future of the service, due to the uncertainty staff were facing due to late payments of wages. There was no evidence to show how the provider reassured people and their families about the direction of the service and late payments. One relative commented, “I feel sorry for the carers, they don’t get paid on time. They work hard, it’s not fair they are not getting their wages. Some are leaving because they are not getting their wages.” Another relative told us, “There’s been a lot of discontent between the carers and the company. I can’t help but pick it up, it’s a situation where you feel an atmosphere. Situations I’ve overheard where carers are not getting paid on time. They don’t openly tell me what’s going on, but I’ve picked it up.”