Person Centred Care Services Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were receiving safe care. People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. Staff empowered people to make their own decisions about their care and support. People’s individual risks were identified, and risk assessment reviews carried out to keep people safe. There were safe and effective recruitment and selection processes in place and staff were competent and suitably trained.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives felt involved in all aspects of their care and decision making and were encouraged by staff to make choices and voice their preferences. One relative commented “They are alright with [family member]; they always ask if they are comfortable before they leave. I’ve got some brilliant ones. They have a laugh with [family member] and cheer them up.” Another relative told us, “They talk to [family member] and ask them what they want to do. They are unwell a lot of the time, [staff] have to adapt to them, they are very good at that. When they are well, they do as many activities as possible.”

Care plans contained sufficient detail about people’s preferences about their care and support. The care coordinator explained care plans would be enhanced once the service moves to digital systems, they were adding more detail to the care plans to make them more personalised.

Staff told us they ensured people were involved in decisions. One member of staff said, “I always respect our clients wishes and preferences. It’s important to listen to what people want.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.