Kettonby Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received responsive, personalised care and support that met their needs and reflected their preferences. Care plans were reviewed with people’s families and health and social care professionals and included observations of people’s responses and preferences to ensure people’s voice was represented.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The service was mindful of people’s personalities and compatibility when considering new transitions into the service and had made the decision to take no further admissions in the home due to the relationships people had built with each other.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider met the requirements of the Accessible Information Standard by making information available in different formats to support people’s understanding. For example, the service had an easy read version of their complaints policy for people to access.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. Staff used communication tools to enable people to express their views, wishes and to make decisions. People’s relatives told us they were fully involved in their loved one’s care and leaders and staff listened to them. A relative said, “They never make any snap decisions, they always ask me first.”

The service made sure that people could access the care, support and treatment they needed when they needed it. Staff understood the needs of autistic people and people with a learning disability and worked hard to ensure that typical barriers faced by people were removed or mitigated against. They worked with families to provide advocacy for people and ensure people best interests were at the centre of all decision making.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff worked to ensure reasonable adjustments were in place for everyone so people did not experience discrimination because of their disability and needs. For example, people were supported to go out into their community, attend events and access healthcare to achieve positive outcomes for their health and emotional and social wellbeing.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Where people were unable to make decisions about their end of life, staff discussed this with their families and health and social care professionals. Decisions and wishes were recorded in people’s care plans and shared with professionals and others who might need to know, using tools such as advance care plans and ReSPECT plans.