Kettonby Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People received support that was compassionate and personalised. Staff supported people in a dignified and respected way and staff knew people well.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans were personalised and included their goals and aspirations. A staff member said, “One person I support prefers a structured routine and likes to be kept informed about daily activities. I respect this by maintaining a consistent schedule, always updating them on what’s planned for the day, and offering choices to keep them engaged and comfortable.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to achieve independence with the support from staff. People were enabled to make choices and we saw staff respected these. People’s activities were developed around their needs, interests and abilities. Staff supported people to facilitate and maintain relationships. A relative told us, “They (staff) don’t stop [person] from being them, they enhance him.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed interactions between staff and people who use the service and saw that these relationships were caring and compassionate, enabling staff to anticipate and meet people’s needs quickly and in ways that reduced and mitigated people’s discomfort and distress.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff provided positive feedback about their experience of working at the service. Staff were supported to obtain qualifications in health and social care to develop their skills and knowledge. A staff member told us, “Working at Kettonby is the best place to work you are supported in every aspect even when you have concerns there is always someone ready to assist and l feel respected and valued.”