Archived: Sunnyside Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which respected their individual needs and wishes. People were treated as individuals and their views sought and listened to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had not received any concerns or complaints. They shared with us several compliments they had received. These included, "(The registered manager) sets the tone for the whole home where 'nothing is too much trouble' ...there is a very strong emphasis on genuine care with well organised medical support where needed." People were regularly asked to provide feedback at meetings and by an annual survey. Feedback gathered during these processes were shared with staff and actions taken to improve people’s experience.

People were treated as individuals and their views sought and listened to. One relative said, "She gets very individual care." Another relative told us their loved one’s mobility had improved greatly since being at the home. They said this was because of the high standard of care and support they received.

The registered manager told us they celebrated different cultures. They commented, “At pre admission we make it clear there are people from all cultures at the home. Everything is very inclusive, and the residents have embraced differences." Staff promoted equality and diversity. All staff received training in this area. One member of staff told us, "The training was about respecting everyone’s rights. It was about treating people fairly."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.