Roxburgh House Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to make decisions about their care. Staff gave information to people about potential sources of external support and advice to help them achieve good outcomes such as ensuring people were signposted to advocacy services when needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt listened to and respected. Relatives felt their loved ones had achieved good outcomes as a result of the care and treatment they received. A relative told us, “Since [Person] has been here they [staff] always involve her in choices around her care, and us too, they took the time to get to know her and I feel she has come on so much better since being here.” People told us how staff ensured they had access to relevant services, such as the dentist and optician. Comments included, “The staff are great they sort all that out for me” and “I get to see the doctor and the optician when needed, they [staff] are very good at arranging that for me."

People's care plans showed when they had been supported to make and attend medical appointments, and when staff referred to third parties such as advocates, to ensure people were supported and their voices heard. Effective processes were in place to assess when people were at risk of not having their needs met and appropriate measures were put in place to ensure people did not experience poor health outcomes.

Staff were able to describe how they advocated for people to ensure they had access to the same opportunities and equal access to external health and wellbeing services as others. Staff discussed how they had arranged for meetings to take place with all the relevant professionals involved in the person’s care when they felt someone needed additional input and support to help them achieve good outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.