Roxburgh House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received consistent support from familiar staff who understood their needs. People had as much choice and control as possible in their lives. People's independence was promoted during interactions with staff and we observed their relationships with staff were positive. However, records relating to the care and treatment provided contained language that was not always in keeping with promoting independence or choice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to be as independent as possible. This ranged from choosing what clothes they wore to how they spent their day. A person told us how they chose what they wanted for their meals, and how their room was decorated. Other comments included, “I can choose what I want to do. The staff are good here” and “The staff always ask what I would like for breakfast. I am never rushed to do anything.”

Staff were able to describe how they encouraged people to exercise choice and control. A staff member said “We support people for example ,who are deaf, we don't shout we try to find the best way to communicate. We do spot the ball to help support the upkeep of Teddy the dog as all of the residents love him.”

Our observations found staff engaged in conversation with people. People were given a choice about taking part in social activities and these choices were listened to and respected by staff.

People’s care plans contained information about their preferences and were written in a way that promoted people having choice and control over their care. There was information to guide staff on how to maintain people’s dignity and independence, such as what tasks they could do for themselves and what they required more support with. However, we found that records relating to the care and treatment provided contained language that was not always in keeping with promoting independence. We shared our findings with the registered manager who took action to review people’s care plans to ensure the necessary improvements were made.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.