Lakeside View

Leaders had the skills, knowledge and experience to perform their roles. They had a good understanding of the service and were visible and approachable for patients and staff. Managers had efficient and comprehensive governance arrangements in place to identify and monitor risk and had the relevant information to ensure the service was performing well. They were aware of the strengths and challenges within the service. Where required lessons had been learned and communicated from incidents, which were used to drive improvement. Managers ensured staff were appropriately trained and supervised and promoted a positive and open culture.