First 2 Care Service Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of this assessment, we looked at 1 quality statement for the key question of responsive. This was equity in experiences and outcomes. People and relatives received regular opportunities to share their experience of the service to improve care outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us they had regular discussions with people, both formally and informally to discuss their support and see if they could do anything more for people. One staff member commented, “Clients all get survey's and questionnaires. Also, every client has a communication book which they can write, compliments, concerns as it is a communication tool. We carry out spot checks where we ask for feedback and reviews are held 3 monthly.” Another member of staff told us, “To improve our quality of care we do ask if clients or their families have any concerns about how the care is being delivered and if there is anything we can improve."

People were asked to provide feedback via satisfaction surveys which we looked at and saw they contained positive feedback. Records showed that reviews of people’s care took place 3 monthly and were completed alongside people and their families, taking into consideration their personal wishes so that any changes could be made. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care. For example, staff had regular staff meetings and 1 to 1 meetings with a senior staff member.

People told us they received opportunities to share their experience of the service. A relative said, “The manager does contact me on a regular basis to see if everything is okay. I feel confident that if I did need anything I could speak to the manager.” Another relative commented, “I have filled in a questionnaire asking us about how happy we are. We have no concerns.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.