First 2 Care Service Ltd

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

First 2 Care Service Limited is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 6 people were receiving support with personal care. We found that people were fully involved in the planning of their care, felt safe and protected from avoidable harm. We carried out our on-site assessment on 14 March 2024; off site assessment activity started on 11 March and ended on 19 March 2024.

People's experience of this service

Comments from people were consistent stating they felt safe and were happy with the care, treatment and support the service provided. Robust procedures were in place to ensure care visits were not missed and people received care in their own homes from staff whose suitability was established through thorough recruitment processes. People received care and support from regular staff they knew well and with whom they shared trusting and positive relationships. People and those important to them, were involved in the care planning process and were encouraged to provide feedback about their care.