ACES (Cromwell Road)

The overall rating for the key question of responsive remained the same. We rated responsive as good. We looked at 1 quality statement in this key question and combined this score with the scores from the previous inspection. The service made it easy for people to give feedback. The service treated concerns and complaints seriously. Managers investigated complaints and identified them. Managers shared feedback from complaints with staff and learning from complaints was used to improve the service.