Bushloe Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The practice understood the needs of the local population and had developed services in response to those needs. There was information available for patients to support them to understand how to access services. Leaders and staff proactively sought ways to address barriers to improve people’s experience. The practice offered a range of appointment types to suit different needs. The practice conducted patient surveys and audits to understand patient needs to improve health care for their population.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients told us they were able to access the practice to book appointments via an online platform or the telephone. Those patients unable to use the online platform were assisted by a staff member. We received positive feedback via the CQC Feedback on Care Forms from patients who had used the online platform and received positive feedback on the day from patients accessing the service.

Staff received training in equality and diversity and understood the needs of the practice population. The staff and leaders proactively sought ways to address barriers to improve patient's experience through projects within the practice and reviewing complaints and compliments. Staff told us how they identified and supported vulnerable patient groups and how their needs were met.

The practice complied with the legal equality and human rights requirements including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity inexperience and outcomes. The practice had information available in alternative formats and equipment in place to support patients who had a hearing impairment. The provider had processes in place to ensure people could register at the practice including those is vulnerable circumstance such as homeless people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.