Bushloe Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's immediate and ongoing needs were fully assessed. People were advised what to do if their condition got worse and where to seek further help and support. Medicine reviews for long term conditions were effective and detailed, patients were involved in their care and treatment and support was provided when necessary. Staff were supervised appropriately to ensure good clinical standards where monitored and maintained.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Information we received was positive regarding patient's needs being met.

Staff told us they placed importance in providing individualistic care to patients to ensure they were providing effective care. The leaders were passionate about ensuring patients care was reviewed and updated regularly to provide high level care.

A remote review of the patient record system showed that patients received appropriate long-term condition reviews. Patients with long-term conditions were offered an effective annual review to check their health and medicines needs were being met. For patients with the most complex needs, the GPs worked with other health and care professionals to deliver a coordinated package of care. Registers were kept of patients with different health requirements. Care coordinators managed the registers and invited patients to the practice for reviews and health checks according to their needs. We observed there was a wealth of health and social prescribing information for patients throughout the practice waiting area. Self-help advice tools were available for patients on the practice website.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.