Alder House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs and rights were supported. People’s care and treatment was effective due to their health, care, well-being, and communication needs being assessed with them. People’s care plans were kept up to date with any assessments completed in a timely manner. Staff were aware of people’s preferences and respected these in a person-centred way. People were aware of their rights around care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People received care and support from staff that was provided in accordance with best practice guidelines and regulation. People told us they were supported to eat well, reduce the risk of falling and remain active.

Staff felt they had the guidance and information needed to provide people with the care and support needed to meet current nationally recognised guidelines. Staff understood how to provide care to reduce the risk of people developing pressure sores, becoming dehydrated and reducing the risk of falls. The registered manager told us they had ensured that people’s care records and risk assessments met nationally recognised guidelines and best practices. This included tools to monitor people’s food and fluid intake and regular repositioning to reduce the risk of pressure sores.

People’s care needs were routinely reviewed, and risk assessments were up to date. People’s needs were assessed using a range of assessment tools to ensure their needs were reflected and understood. This included assessing the risk of them developing pressure sores and if people were at risk of dehydration and losing weight.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider ensured assessments considered people’s health, care, wellbeing, and communication needs, to enable them to receive care and treatment that had the best possible outcomes. External agencies were referred to if people required more in-depth treatment. This included referrals to tissue viability nurses, dieticians, and GPs.

People told us they were able to see a GP when they needed to. Another person told us they had been supported to see a dentist. A relative told us their family member’s diet had improved significantly since they had come to the home. They were now eating more, had put on a healthy amount of weight and this had had a positive impact on their life and wellbeing.

Staff told us they were able to provide care in a way that supported people to lead healthy lives. This included supporting people with specialised diets designed to increase or decrease a person’s weight and prevent them from choking. Staff told us they supported people to attend appointments such as visiting the dentist and arranging GP appointments at the home for those that couldn’t attend an external appointment. People’s on-going health was also monitored such as blood pressure and weight. Referrals were made to external health professionals when people required a more in-depth review of their health. This included supporting people with screenings for cancer and monitoring diabetes.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.