Alder House Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Alder House Care Home is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 46 people with their personal care needs. Alder House Care Home was last rated Good (published May 2019). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 7 March 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 9 quality statements; Involving people to manage risks; Safe and effective staffing; Infection prevention and control and Medicines Optimisation. We also looked at Assessing needs; Delivering evidence-based care and treatment; Supporting people to live healthier lives; Kindness, compassion and dignity; Treating people as individuals and Governance, management and sustainability. We assessed some but not all quality statements at this visit which means we used the ratings from the previous inspection to help to rate the key questions of safe, effective caring and well-led. We have not assessed any quality statements under responsive, so the rating judgement for this has not changed since our last inspection.

People's experience of this service

People and relatives told us they or their family member felt safe living at the home. They were involved with decisions about care and felt there were enough competent and skilled staff in place to provide safe care. People and relatives told us medicines were well managed and they or their family member received them when needed. They also told us the home was clean and tidy. People were supported to maintain a healthy lifestyle and had access to external health agencies such as GPs and dentists when required. People and relatives felt staff were kind and caring and treated them or their family members as individuals. This meant they were listened to, their choices acted on and their rights were respected. People and relatives felt the home was well managed.