Carepoint Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care, treatment and support promoted equality and diversity. The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care records included sections that referred to their sexuality, gender identity, cultural and religious needs and relationships that were important to them. Care records included the person’s life history, their interests and hobbies, their likes, and dislikes and what was most important to them. Their care records also included details on how they would like to be supported at the end of their lives. Satisfaction surveys completed by people and their relatives. The feedback the provider received was generally positive however there were area’s where improvement was required. The provider had developed an action plan to make sure these issues would be addressed.

Satisfaction surveys had also been completed by staff. The provider had developed an action plan to make sure these issues would be addressed.

The provider had a current continuous improvement plan in place for the service. This covered communication, complaints, safeguarding, staff training, staff recruitment and retention, service users survey, audits, LGBTIQ+ Accreditation and the electronic call monitoring system.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.