Carepoint Services

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care records seen confirmed that people and their relatives had been fully involved in planning for their care and support needs. Care records included people’s life stories, their likes and dislikes and things that were important to them. This detailed information helped staff to better understand the people they were supporting. Staff felt people’s care plans actually represented people’s needs, risks and choices. They told us they respected people’s choices and always tried to meet their preferences while being open about assessed risks and how they could support them to be safe.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We received mixed feedback in relation to how people felt about their independence, choice and control over their care. We received comments like, “I’m really confident about my main care [workers]. If I want something different they’ll do it. I’ve got no choice in who the office send if [main care workers] are on holiday or something. They don’t seem to read the care plan and often they haven’t got a clue.” And “We’ve developed a good routine after all this time, but it’s still my call.” Other comments included. “My [family member] is always treated with respect. They leave [family member] to choose their clothing for the day and will help if [family member] asks. The encourage [family member] to do things for themselves. If there is time left after all the jobs are done, they will sit with [family member] for a chat and a cup of tea.”

Staff told us they were confident in ensuring people have choice and control about how their care and support is provided. One staff member told us, “When I write people’s care plans with them, I make sure the record reflects their specific choices and the way they like things done. We are going into their homes so it’s important we respect their ways of doing things.” Another staff member told us “I use simple language always. I explain they can talk to a manager or supervisor but generally people just talk to me about what they think. I think they are happy with the service, but they know they can speak with a manager.”

People were supported by staff to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were supported to maintain relationships and networks that are important to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall, staff were happy with their wellbeing. The provider ensured access to an employee assistance programme which is available to all staff. An employee assistance programme is an employer funded service giving staff 24 hour access to free and confidential counselling and advice services. It is a supportive solution for employers wanting to provide genuine mental health support to their employees. Staff had completed satisfaction surveys to give their feedback, and the provider developed an action plan to ensure these issues would be addressed. Staff told us they had regular conversations with their line managers, and had sporadic access to supervision.

Care records seen confirmed that people and their relatives had been fully involved in planning for their care and support needs. Care records included people’s life stories, their likes and dislikes and things that were important to them. This detailed information helped staff to better understand the people they were supporting. Staff felt people’s care plans accurately represented people’s needs, risks and choices. They told us they respected people’s choices and always tried to meet their preferences while being open about assessed risks and how they could support them to be safe.