Broadoaks

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Families told us they were involved in care planning, and one family member said, “I am not involved but I think they ask my [relative].”

A staff member said, “Person centred care is all about the person, their individual needs and wants.” Another said, “Everyone is different, so you need to do their care, not the same as another person’s care. Everyone has their own preferences to work within.”

We observed that staff knew people well, offered choices and respected peoples decisions. People were given choice of meals, drinks and activities. People were able to personalise their bedrooms. Care plans detailed peoples preferences.

People experienced joined up care as the registered manager and care staff worked in partnership with district nurses and palliative care team.

The registered manager said, “we work collaboratively with the district nurses and palliative care team, we have worked well together for a number of years. We have made referrals to other teams such as the falls prevention team and dieticians, however our referrals have been turned down, we were told this was because we are a care home.”

A stakeholder said, “I have found Broadoaks brilliant, staff are fantastic, staff make you feel welcome. Staff always stay with me when I provide care for people. Staff are interested in learning. Staff know people well and their background.”

The registered manager had systems in place to identify changes in peoples health and made referrals to external professionals for support.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

A relative said, “The whole way through the assessment process we have had our minds put to rest. I love the way we can visit at any time. They are planning events for Christmas; nothing is too much. I am really happy with Broadoaks.”

The registered manager told us the hold meetings with residents to get their feedback on care but made the decision not to hold family meetings.

The provider completed annual surveys to get feedback on care.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We observed people taking part in a word game, staff were encouraging and people were engaged. We also observed from a distance people taking part in chair exercises provided by an external person. The energy was high, and people really enjoyed this activity.

A staff member listed some activities that take place within the home, bingo, chair exercise, dog therapy, cooking activities, arts and crafts and wellbeing chats.

The provider had systems in place to ensure people's feedback was received. Staff provided people with person-centred care and people were given choices and encouraged to follow their interests.

The registered manager told us that they work with people who come for respite care to return home. The registered manager also said, “We aim to work with people and their families to plan for end of life care but often people are not open to planning ahead for this and prefer to make those decisions closer to when needed.”