Kirkella Mansions Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect. Each person we spoke with told us staff were kind and respected their privacy and dignity. A staff member said, “I care for them (people) as if they were my own mum”. Another told us, “Sometimes people with dementia just want a cuddle.” Compassionate interactions were observed throughout the inspection. Staff were professional and extremely empathetic when speaking with people.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s diverse backgrounds and social histories were well-known and understood. People were encouraged to share their knowledge. For example, one person had been teaching people and staff poker and another had been teaching people and staff knitting.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. A staff member told us, “It’s a very homely place, people have the freedom to choose where they go and what they do. All the staff support this.” Another said, “I’ve gotten to understand their (people’s) personalities. It’s very much [person] led with everything; day to day life everyone has their own control over.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were focused entirely on people’s needs, views and wishes. People received immediate support when they needed it. People received holistic care from staff, which was not just task-focused. For example, an acknowledgement, gentle touch or emotional support.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. People received support from highly-valued staff. Staff meeting minutes always started with staff being thanked and stressing the importance of staff being about to have their say. Compliments from people and relatives were always shared with staff. The registered manager regularly worked alongside staff; they told us, “[We] see the issues they (staff) are having, we work alongside.” The registered manager explained how staff recruited via international sponsorship had brought a “wealth of knowledge, patience, care and love”. Without exception, staff told us they were happy and supported at work. Staff comments included, “I’m really happy here”, “I feel really at home”, and, “I’ve definitely stayed because they are very supportive”.