Hambleton Independent Living Limited (Head Office)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Policies and care records reflected a respect for people's individuality and a commitment to equality and diversity

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with dignity and respect by staff who understood their individual needs. A relative said, "Yes, they treat him with dignity and respect. No cause to have any concerns."

Staff upheld high standards of care, routinely treating people with dignity and respect. A staff member said, "I always ask peoples permission, respect requests, support their dignity for example by covering them up during personal cares and respecting their privacy. I help people to wash in stages, check the water temperature if its cold. I wouldn’t like it so treat others accordingly."

The service worked professionally and respectfully with a range of health professionals and partner organisations for the benefit of people's health and well being.

People received individual assessments of needs. Signed records confirmed their involvement in shaping their care to meet their individual needs with recognition of any choices and preferences.

Staff discussed how they respected people's individuality, wishes and preferences. They discussed a clear awareness of treating people with due regards to any protected characteristics with a focus on promoting peoples abilities.

Policies and care records reflected a respect for people's individuality and a commitment to equality and diversity

People had good access to information to assist them with their decision making, choices and control over their care and wellbeing. They told us staff actively supported all aspects of their independence without taking over. A relative said, "We changed over from one care service to another slowly, overlapping. It has been a godsend. It has been well coordinated and professional. The same team to keep him at home.

Staff discussed how they supported people to live their best lives and remain in their own homes. For example, they worked with other services to ensure people had access to equipment to safely mobilise, assisted people to enjoy their local communities, and ensured information to support their needs was available in a format they could understand.

The registered manager completed a range of observations and checks on staff to ensure they were effective in supporting peoples independence as part of the induction process. Care records were used as a point of reference to ensure people were supported with their abilities, maintaining their well being and remaining as independent as possible.

People were supported to raise any concerns or complaints. A relative said, "If I had any problems I would speak with the manager."

Staff told us all feedback was acted on. They told us some low level concerns could be dealt with during a call. Any specific complaints would be dealt with using the complaints policy which they said included the requirement to respond within timescales commensurate with the level of concern.

Staff told us they felt well supported in their daily roles. They told us they worked as a small team, proactively supporting each other with good management oversight, putting the needs of people first.

The registered manager placed a high importance on staff well-being. There were risk assessments in place to identify and minimise the risks to staff to help them remain safe whilst carrying out their roles.