- Homecare service
Hambleton Independent Living Limited (Head Office)
Report from 20 May 2024 assessment
Contents
Ratings
Our view of the service
Hambleton Independent Living Limited is a domiciliary care service, which is registered with the Care Quality Commission (CQC) to provide regulated activities of personal care to older and younger people, and people living with dementia. At the time of our inspection there were 7 people using the service. Everyone who used the service at the time of the inspection received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Inspection activity started on 12 June 2024 and ended on 26 June 2024. We visited the location’s office on 18 June 2024. The inspection was planned to look at information associated with a safeguarding concern and to provide the service with a first CQC rating. We spoke with 3 staff members. Care plans were in place, reviewed and provided up to date information to manage known risks. Staff received safeguarding training and were confident systems and process were robust to support thorough investigations of any concerns with lessons learnt implemented where required. Management was deemed to be open, approachable and supportive with good accessibility and involvement.
People's experience of this service
The Expert by Experience spoke with 3 relatives who were directly involved in the care and support of their loved ones. Feedback was positive, relatives praised the values shown by staff when delivering the service to people. They told us staff acknowledged their needs and were responsive to their feedback which helped them to remain living in their own homes with their independence supported.