Mus4banj Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement for this key question. People were supported in a person-centered way. People felt staff worked well with them and within the remit of the care plan.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were satisfied with the care and support they received from staff. Everyone we spoke with, confirmed they felt confident to speak with staff or the registered manager about anything which worried them and knew it will be acted upon. One person told us, “We have a good routine going and we nip and tuck it together as necessary, so I am fully involved.” Care records were reviewed in conjunction with the person. Any new care needs identified were recorded in a care plan. A relative told us, “We are in charge of deciding [Name’s] care needs and if anything needs to be changed.

Staff were able to describe people’s individual needs and told us they accessed care records via an electronic device. Staff told us they were continually updated via a secure messaging group if there were any changes to people’s needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.