Peppermint Dental Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, the practice had access to large print or alternative formats of information and a magnifying glass to support patients with impaired vision. The practice had a hearing induction loop to support patients with a hearing impairment. The practice was wheelchair accessible with step-free access, ground floor surgeries and an accessible toilet. Staff had access to language translation services.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice displayed its opening hours and provided information on their website. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. The practice provided access to an on-call dentist and dental nurse for patients needing emergency dental treatment when the practice was not open.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.