Peppermint Dental Centre

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site assessment on 16 December 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Wymondham and provides private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 4 treatment rooms. At the time of our assessment, the dental team consisted of 5 dentists, 8 dental nurses, 2 dental hygienists, 2 receptionists and 1 clinical manager.

People's experience of this service

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 18 patients. Patient feedback provided a positive view of the dental team and the care provided by the practice. Patients commented on the friendly and caring staff, the excellent level of care received and the high level of professionalism. Patients would highly recommend the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment. They were involved in decisions about their care. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.