Acorn House - Bideford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights, including those related to protected characteristics under the Equality Act. Staff supported people through recognised models of care and treatment for people with a learning disability or autistic people. Support focused on people’s quality of life outcomes and people’s outcomes were regularly monitored and adapted as a person went through their life.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights, including those related to protected characteristics under the Equality Act. People had individual communication plans that detailed effective and preferred methods of communication, including the approach to use for different situations.

Staff provided people with personalised, proactive and co-ordinated support in line with their communication plans, sensory assessment and support plans. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations.

Staff supported people through recognised models of care and treatment for people with a learning disability or autistic people. Support focused on people’s quality of life outcomes and people’s outcomes were regularly monitored and adapted as a person went through their life.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.