Acorn House - Bideford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People had the opportunity to try new experiences, develop new skills and gain independence. Care was personalised and staff worked to deliver person-centred care which maintained people’s dignity with understanding. There were systems and process to ensure people’s care plans were inclusive of people’s choice, preference and information important to them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

There were systems and process to ensure people’s care plans were inclusive of people’s choice, preference and information important to them. Further ongoing processes assured care plans were regularly reviewed and updated in line with people’s changing care and support needs.

Staff encouraged people to remain as independent as possible. For example, a person had successfully been supported to become a steward at local social events in Bideford.

Throughout our visit, people were proactively encouraged by staff to make choices and be in control of their own lives. Staff knew when people needed their space and privacy and respected this.

People had the opportunity to try new experiences, develop new skills and gain independence. Care was personalised and staff worked to deliver person-centred care which maintained people’s dignity with understanding.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.