Acorn House - Bideford

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations, included physical and mental health needs. The service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed appropriate legal authorisations were requested when depriving a person of their liberty in their best interests.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Assessments considered people’s overall health, well-being, and communication needs. Staff ensured people had up-to-date care and support assessments, including medical, psychological, functional, communication, preferences and skills. Support plans set out current needs, promoted strategies to enhance independence, and demonstrated evidence of planning and consideration of the longer-term aspirations of each person.

Staff confirmed that people’s assessments, care plans and risk assessments were up to date. Staff understood people’s current care and support needs.

People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations, included physical and mental health needs. Care plans reflected a good understanding of people’s needs, including relevant assessments of people’s communication support and sensory needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff empowered people to make their own decisions about their care and support.

Staff knew about people’s capacity to make decisions through verbal or non-verbal means, and this was well documented. Staff demonstrated best practice around assessing mental capacity, supporting decision-making and best interest decision-making.

We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were requested to deprive a person of their liberty. For people that the service assessed as lacking mental capacity for certain decisions, staff clearly recorded assessments and any best interest decisions.