Whittingham House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires improvement. At the last inspection, this key question rated requires improvement. At this assessment this key question has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff felt well supported working at the service and found it to be a positive experience for them. However, there were some staff members who commented on a staff survey stating they neither agreed nor disagreed if they felt valued in the service. The registered manager told us the results will be discussed in the next staff meeting and supervision.

The registered manager and deputy manager had a number of systems in place to support and engage with staff. There was an open-door policy in the office and staff could access the office at any time to speak to management.