Archived: Stanholm Residential Care Home for the Elderly

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The key question of responsive was rated good at our last inspection, however, at this assessment we identified a breach of the legal regulations. People were not receiving care in line with their choices and preferences.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

During our onsite visit we observed staff using language that was not person centred. One staff member referred to people as room numbers. The registered manager told us inspectors should use the staff toilet as it was ‘much nicer’. People were supported to take part in meaningful activities. We observed there to be no activities taking place in the service our assessment. People's daily notes confirmed a lack of activities. For example, over an eight day period between 11 January 2024 and 18 January 2024, there was 1 recorded activity, however this activity was at 06:15 am on 17 January and was detailed as ‘Taken to sitting room, chatted to a member of staff, chatted reasonable amount.’ Another person's records detailed that over a 7 day period, between 18 January 2024 and 25 January 2024, they had not taken part in any activities. During this period there is no evidence that activities were offered or declined by the person.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.