Gorsefield Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question requires improvement. At this inspection the rating changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. One person told us, “The staff know me, they know I like my food a certain way. They know I like playing bingo and doing exercises. I like sitting in the garden, they definitely know me.” A relative stated they were fully involved as their family member’s advocate. They were encouraged by the management team to be actively involved in the development of their relatives care plan.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were encouraged by the provider to identify any diverse qualities they embraced. These were recorded and when needed passed to other healthcare services to promote inclusive care and continuity.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People told us their communication needs were known by those supporting them. For example, we saw one person presented with a choice of drinks and they indicated which they wanted by pointing. People’s individual communication styles were recorded in their care and support plans which were known by staff supporting them.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. One relative told us they had never felt the need to raise a complaint, but they had full faith in the registered manager to resolve any concerns promptly.

The service made sure that people could access the care, support and treatment they needed when they needed it. All those we spoke with told us they were promptly referred for additional support if it was needed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and those close to them felt empowered to talk about things which mattered to them and impacted on their health and wellbeing. One person spoke openly about their faith and how they were supported to maintain links with others. All those we spoke with believed they had fair and equal access to services.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had individual plans of care which were personal to them and included their future wishes contained treatment plans and where they would like to receive care.