Gorsefield Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us their care and support plans were individual to them and met their needs. These were reviewed on a regular basis or if there was a change of their needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in their assessments of care which included, but was not limited to, assessments of the risk of falls, nutrition, cognition and skin integrity.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. One person told us they had a recent assessment completed by a visiting healthcare professional. They said the staff provided all the information as they sometimes got confused. They then went on to say they found this very supportive.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported promptly to access additional healthcare services if they needed it.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were involved in the reviews of their care and support plans. If additional support was needed this was requested and provided without any unnecessary delay.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. One person told us they were always asked for their consent before any care was provided. When decisions needed to be made, they preferred their family to be involved which they found was supportive.