Gorsefield Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One person told us, “The staff are nice to me. I’m not a laughing person, but they make me smile.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s individual protected characteristics were known by those supporting them. These included, but were not limited to, disability, race and religion. One person described how they were supported to follow their chosen religion which was important to them. The management team identified with people what was important to them. People were supported by staff who knew them well.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person told us they freely moved around their home with support of mobility aids. They went on to say the staff like to be involved when they are moving around but they just want to be left to get on with it. People’s care and support plans highlighted what people could themselves and where they needed assistance. This supported people to maintain their independence. One person said they still enjoyed going out on the bus and another stated how much they enjoyed going to the local hairdressers.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One relative described how staff promptly supported their family member when they became upset. They went on to say staff phoned them and they were able to speak with and reassure their relative which they found to be caring and kind.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by the management team. One staff member said, “I know I can go to (registered manager) at any time and they will support me in any way possible. It is very supportive here.”