Alpine Lodge

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We rated well- led as good. We assessed all the quality statements. The management team promoted an open transparent culture that was inclusive and met the needs of people. The management team were fully aware of their roles and responsibilities and the lines of accountability. The management team promoted an open transparent culture that was inclusive and met the needs of people. The management were inclusive, Staff spoke very highly of the team, particularly the manager. Staff told us things had really improved with the new manager. The provider had systems in place to quality monitor the service, Processes were much improved since our last visit. However, we found some minor issues, although identified had not been fully actioned. For example, the environment, infection control and medicine management. These have been addressed following our visit. The new systems need to be fully embedded into practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team encouraged people and relatives to express views and concerns. They listened and acted on them to help shape the service and culture. Staff spoken with felt their voice was heard and any concerns they raised were acknowledged, staff felt particularly supported by the manager. Staff also told us they worked well as a team and supported each other.

There was an open and transparent culture at the service. The processes promoted this.

The management team were aware of their roles and responsibilities and the lines of accountability. The management were inclusive, Staff spoke very highly of the team, particularly the manager. Staff told us things had really improved with the new manager. Some staff comments included, “The manager is very approachable and very supportive.” “[Manager] always makes himself available and is very supportive.”

The provider had appointed a management team that were inclusive and understood the context in which care was delivered. They had the skills and knowledge to lead effectively.

Staff said they supported each other as a team and spoke positively about the team and management. People and their relatives felt they could raise concerns and felt listened to.

People and relatives felt confident they could raise concerns and they would be listened to. The staff team were described as very approachable. One person said, "It is well managed. [manager] is always helpful, they listen and do their best."

Staff said they worked in an inclusive and fair culture, where they could speak freely. Staff said they supported each other as a team and spoke positively about the support they received.

Processes were in place to ensure the home was inclusive and there was a fair culture . Providing equality and equity for people who worked there.

The management team had a strong commitment to providing a good quality service. Many areas had significantly improved since our last visit. The management team were embedding the new systems into practice.

The provider had systems in place to quality monitor the service, Processes were much improved since our last visit. However, we found some issues, although identified had not been actioned. For example, the environment, infection control and medicine management. These have been actioned following our visit. The new systems need to be fully embedded into practice.

People had their needs monitored, reviewed and evaluated. Information was shared with partners so services work seamlessly together.

The service shared information and learning with partners for a collaborated approach to ensure improvement.

Partners confirmed the service worked in partnership to share information and learn lessons.

Processes were in place to ensure staff collaborate and work in partnership.

The management team understood their duty of candour, to be open and honest when things went wrong. They were committed to improving the service. The manager explained they had identified that falls were a high risk area and were introducing assistive technology to reduce the amount of falls within the home.

Processes were in place to ensure continuous learning.