The Drive

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support that met their individual needs and ability. People had support in accordance with their preferences, interest, and diverse needs. There was a positive culture where people’s individuality, values and rights were protected, and their wishes respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received care and support from staff that were attentive and understood their individual care needs. People and relatives spoke positively about the service and said people’s needs were being met. A relative told us, “I am very happy with the Manager; they always attend hospital appointments. [Name] is supported well.” Another relative said, “I would change nothing, I am happy with the service, and I feel lucky that we have found this place for [Name].” The service was responsive to people’s needs and wishes and relatives said they did not have any complaints at this time.

Staff understood the Equality Act and supported people in a caring way. Staff knew of people’s diverse needs including their beliefs and cultural needs and the level of support to provide. Staff told us for example, they supported one person to practice their faith by taking them to their preferred place of worship every week. They also respected another person’s wish to not eat certain foods due to their religious beliefs. Staff told us they had access to relevant information to enable them to perform their roles. Staff supported people to maintain healthy lifestyles and held resident’s meetings to plan and discuss the menu and promote choice. Staff understood the importance of engaging and involving people with different capabilities in various activities without any discrimination.

The provider had a process in place to identify the outcomes people wanted to achieve and staff included this information in their care records. Each person had detailed care plan on all aspects of their life to ensure they achieve a good outcome. The provider adhered to their equality and diversity policy and equal opportunities policy to ensure both people and staff were treated as individuals and not discriminated against regardless of their abilities, background, and lifestyle. There were systems in place to ensure people’s diverse needs were recorded and met. Staff had completed Equality Act 2010 training and knew of the support to provide. Records show the service worked in partnership with healthcare professionals and supported people to access healthcare services including GPs and hospital services.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.