The Drive

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives told us the staff were kind and caring and treated them with respect. A relative told us,” [Name] is going downhill a little, but the staff are very kind.” People received care and support which met their needs and abilities. The service involved people and their relatives in making decisions about their care and support needs. Staff support people to be independent and to participate in a range of community activities.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives spoke positively about the service, they said staff were lovely, caring, and respectful towards them. One person said, “The staff are lovely.” A relative told us, “The place is joy, the staff welcome [Name] home.” Another relative commented, “I am very lucky [Name] was placed there.” People received care and support from staff that were attentive and understood their individual care needs. Staff consulted people and their relatives about the care and support in place. People and their relatives told us the service involved them in decision making and their views respected. A relative told us, “I feel part of the process, there is a change of keyworker, and this is to benefit [Name].” Staff encouraged people to be as independent as possible. People had choice and control of their day to day lives including the choice of food they ate, clothes they wore and how they spent their day. One person told us they enjoyed spending time in their room because they loved the colours in their room.

Staff knew people well and their likes and dislikes. Staff gave examples of how they promoted choice by showing people different options to select from and asking people for their consent before supporting them. A member of staff told us, “First of all, you need to have the empathy, and be patient with [people] and be calm all the time.” Another member of staff said, “You must have empathy and put ourselves in their place.” Staff told us they involved people in daily activities including brushing of teeth, making a cup of tea and washing their own dishes where they had the capacity and to maintain their live skills. The manager told us, “We ask people questions of what they want. [People] don’t like you patronising them, they want you to talk to them as an individual and staff know this.”

Throughout our visit, we observed positive interactions between people who used the service and staff. We observed various members of staff asking people how they would like staff to support them and offering choices throughout the day. There was a positive atmosphere in the home. For example, we observed one person calling a member of staff by a different name than they were known; the member of staff told us, this was a rapport between them and the person.

The service had systems in place to ensure people’s independence and preferences were promoted and respected. Each person had a personalised care plan which included information on how they communicate, their level of independence and their likes and dislikes. The care plans provided staff guidance on how each person's needs should be safely met. Staff reviewed people’s needs regularly to ensure any changes in their needs and wishes were identified and met. Each person had a key worker who helped to review their care plans and update them when people’s needs changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.