Southview Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights, including those related to protected characteristics under the Equality Act.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us they supported people to feedback on their care and would communicate this to the provider. The provider ensured people’s feedback was continually received and acted upon.

The provider completed monthly care reviews with people to gather feedback, where needed, this resulted in changes to people care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. Staff told us they supported people to feedback on their care.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights, including those related to protected characteristics under the Equality Act.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.