Southview Home Care

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Although we found good practice at this assessment, until we have assessed more quality statements in effective the rating for this service remains the same. People confirmed they were involved in the assessment of their individual care and support needs and reviews were carried out regularly to maximise their involvement. The service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed appropriate legal authorisations were requested when depriving a person of their liberty in their best interests.

This service scored 58 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Assessments considered people’s overall health, well-being and communication needs.

People confirmed they were involved in the assessment of their individual care and support needs and reviews were carried out regularly to maximise their involvement. Comments included, “The care plan is regularly reviewed as the manager (provider) monitors any changing needs and visits mum with me present and we discuss how things are going.”

Staff confirmed that people’s assessments, care plans and risk assessments were up to date. Staff understood people’s current care and support needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff empowered people to make their own decisions about their care and support. Comments included, “I have a care plan that I was involved with” and “The carers always ask for consent before providing personal care.”

Staff knew about people’s capacity to make decisions through verbal or non-verbal means, and this was well documented. Staff demonstrated best practice around assessing mental capacity, supporting decision-making and best interest decision-making.

At the last inspection we identified a breach of Regulation 11 (need for consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider had failed to act in accordance with the Mental Capacity Act 2005. At this assessment enough improvement had been made and the provider was no longer in breach of regulation 11. For people that the service assessed as lacking mental capacity for certain decisions, staff recorded assessments and any best interest decisions. We found the service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed, appropriate legal authorisations were requested to deprive a person of their liberty.