Fourways Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated as individuals. Staff sought people’s views and listened to them. People knew how to complain and were confident in the management. The service was very inclusive and managers discussed with staff and people about LGBGT and cultural differences. Some staff were from abroad and management encouraged them to share their culture with people sharing their experiences together. Photos showed people and staff enjoying a welcome staff party. Staff had training, and a notice board explained gender titles and preferences to support LGBGT staff. There was an LGBGT choir and people talked about their own lived experiences. The manager said it was important to promote kind inclusion with people as well as staff. A communal quality notice board stated, ‘We believe every person is given the opportunity to make the most of their lives.’

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

When asked about how they were treated people said, “Nothing could be improved, it’s one of the better homes.” People received care and support that was personalised, co-ordinated and worked well for them. People said they could see health professionals when needed and felt able to raise any concerns. Most people said they didn’t need to go to the residents’ meetings as issues were so minor such as a ‘dripping tap’.

Staff worked closely with the local hospice service and a new Primary Care Network surgery, which enabled easy access to a range of health professionals dedicated to care homes. Staff enjoyed being part of the national Carers Awards and made the final for training and development. They were also involved in the Proud to Care national campaign and advertised to promote working in care industry. They had made a campaign video with Exeter College- ‘100 hours in a care home’. Health and Social Care students also did placements and workshops at the home.

Care records were comprehensive and showed close working with health professionals. The manager said, “We are very proud of our end of life care in particular.” Recent quality assurance surveys showed positive feedback from staff, people and health professionals.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.