Fourways Residential Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Outstanding

• Well-led

  Good

Our view of the service

Fourways Residential Home is a residential care home providing personal care to up to 21 people. At the time of our inspection there were 18 people using the service. There were two floors and a passenger lift by the front door. The front door was accessible to people using wheelchairs, as is the garden. The assessment was completed between March and April 2024. A site visit was conducted to gather peoples’ experiences and observe care practices on 14 and 18 March 2024. We looked at 5 priority quality statements; : Safeguarding, Involving people to manage risks, Safe and effective staffing, Independence choice and control and Equity in experience and outcomes.

People's experience of this service

People said they felt safe with the staff. Staff practice showed they knew people well. The electronic care plans gave staff comprehensive information about people’s needs. This enabled a person-centred approach. Ten staff and nine people living at Fourways gave us positive feedback. People said, “It’s lovely, everyone is always very kind” and “It’s pretty good, staff will have a laugh with you. They are all brilliant.” Staff said, “Working at Fourways can be hard at times, but also it’s lots of fun, with lots of wisdom and positivity from our residents, family, staff and the management” and “Fourways is an open honest and fair company to work for we have a great team who all support each other.” “We enjoy helping residents to gain some independence and some to even go back home again.” People’s individual risks were identified, and risk assessment reviews were carried out to keep people safe. The service was working within the principles of the Mental Capacity Act 2005 (MCA) . People were supported to make decisions and have choice and control when deciding about their own care and treatment. Independence was promoted with risk assessments enabling people to take reasonable risks to enhance their quality of life. There were sufficient numbers of staff deployed to meet peoples’ needs; we saw staff spending meaningful time with people. There were safe and effective recruitment processes in place. Staff were well trained and competent in their roles reflected in training records and management support. Inclusion was important to the service. Staff and people living at the home had attended learning events to help them understand about LGBGT, and gender identity. Staff organised shared cultural events. Activities and engagement programmes were person-centred. The provider employed a driver to support people to take trips, that included sea swimming, shopping, and access to talks in the local community.