Fourways Residential Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff and management were very kind and respectful, caring for people. They followed the NHS Strategy the 6 C's, compassion, competence, communication, courage and commitment and we saw evidence of this happening. Staff personalised people’s choices and independence. Regular discussions involving people and families were followed by same day actions such as improving WiFi, technology and laundry. Policies and practices supported staff to enable people's maximum choice and control over their lives, with independence and person-centred care at the heart of the providers values care at the heart of the service values. People and their families were given clear information about all aspects of care and what they should expect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff delivered person centred care which maintained peoples’ dignity. One person said, “They accept idiosyncrasies. They treat us with a great deal of respect”, “[The home] is not too big, it’s privately owned and you see the owners around so you can have a chat” and “The owners live next door, they don’t treat you like a number, they call you by name.” People had all chosen to wear mobile personal alarms, which they said gave them confidence. The manager said, “We try to enable people to live a good life, we spent time risk assessing and accessing beach wheelchairs and worked with local lifeguards to get people back into sea swimming.” Staff then helped people email all their friends with photographs. There was a secure, well maintained and accessible garden and staff and people said they enjoyed the “beautiful view outside” and sitting in the “lovely” space.

The service had a culture that was open, positive, inclusive and empowering and person centred. Care was very personalised, and staff and management spoke genuinely about people, celebrating their interesting pasts and enjoying their stories. Staff attended funerals and celebrated peoples’ lives as a home community with people. A values board promoted being welcoming, kind, positive, respectful and professional. Staff were proud of their care roles and gave examples of how they promoted choice for people.

We saw people being asked how they would like to spend their day and for their consent before they received any support.

Peoples’ choices and preferences were included in their detailed care plans. Each element of activities of daily living and peoples' needs were discussed in monthly review meetings. People were able to say what they would like to do and records show this was actioned, for example to go shopping or to address a health issue. Details such as what topics people liked to talk about ensured anxiety was minimised. Because staff knew people well, they tailored communication to individuals. Communication boards had picture charts and visual feelings emojis to aid communication. There were various spaces where visitors could engage and talk and they were welcome anytime. For example, an art studio had been created with an art club, celebrated in the local newspaper. Records showed a wide range of activities and engagement with staff chats, scrabble and games, a library and external activities as well as the regular trips out. One staff member said, “My role, which I enjoy immensely, involves driving residents in the Fourways car to and from health related appointments. I do trips to local places of interest and shopping. These are very much enjoyed and appreciated by the residents. I have a personal interest in both local and natural history enabling me to share local knowledge and stories.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.