Abbey Lea Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received support from staff who were caring. People were treated with respect and dignity. People received support as an individual. People were supported to manage their health needs. People's independence was promoted. People knew their rights and were supported with these. People had choice and control over their own care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff were caring. People told us they were supported to remain independent. When asked whether staff treat them as individuals one person commented, "Yes, they do." People were given choice and control over their lives and support. One person told us, "I will explain what I want and they (staff) will make sure they get someone."

Staff treated people with respect and dignity. Staff always knocked on people's doors and waited for a response before entering their rooms. Staff provided people with choice about their daily care and support. Staff interactions were people were kind, compassionate and caring. Staff spoke positively about people.

Care plans recorded how people had been involved in their care planning. People's choice and preferences were included in their care plans. Care plans contained information about people's life histories and social needs. This meant staff were directed to support people as individuals.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.