Abbey Lea Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Abbey Lea Care Home is a residential care home. The service provides support to older people, including some who live with dementia. The assessment was completed on 30 January 2024. The service was previously rated 'Good'. The service remains 'Good'. We looked at 5 quality statements. People were safe. Staff had received training about how to safeguard people from abuse and the risk of abuse. Sufficient staff were employed to ensure people were supported safely. Risks were managed and people were involved in the management of these. People were well cared for. People were supported to maintain their independence. People were given choice and control over their day-to-day lives and the care they received. The service was responsive to people's needs. People received equity in their experiences and outcomes.

People's experience of this service

People told us they felt safe. Comments included, "I feel safe because there are people around", "The staff are really caring, they keep in touch with my family, if you need anything at all they will always help you", and, ""All the staff are kind and there is always someone there if you need them". Another person told us, "If something was not right I would tell them, they (staff) would sort it straight away." People told us they were involved in the management of risks. Comments included, "No one says I cannot do anything, no one makes me worry", and "Staff never stop me from doing anything, if I can do it they will support me to do it." People told us staff ask them if they want to be involved in their care plan reviews. One person told us, "Yes, I am very involved." Another person said, "Yes, they (staff) tell you, and they make sure you understand what is happening." Relatives were involved in people's care planning and reviews. One person said, "My family are involved, I am able to make my own decisions but I do like my [family member] to be involved, and they (staff) always do." People told us there were enough staff to support them safely. One person said, "They (staff) always come quickly. And if you're waiting a little bit because they are busy they always apologise." People told us they felt staff were trained. One person said, "They (staff) always seem to know what to do." People told us they were supported to remain independent. When asked whether staff treat them as individuals one person commented, "Yes, they do." People were given choice and control over their lives and support. One person told us,"I will explain what I want and they (staff) will make sure they get someone." People told us they received equity in their care and outcomes, and received timely access to other professionals. One person explained, "They (staff) work with the chiropodist and the GP."