Broadway Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed how the service ensured clients had independence, choice and control during their treatment. Staff personalised their treatment interventions within the pathway model and based around what the clients wanted to achieve. Clients told us that staff interacted with them in a respectful and caring manner. Staff showed compassion, dignity and respect, and provided responsive, practical and emotional support as appropriate.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People using the service told us they received care with a choice of treatments guided by needs assessments.

Staff personalised their treatment interventions within the pathway model and based around what the clients wanted to achieve.

The treatment manual had a number of set tasks to help clients identify their goals and individualise their treatment.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.