Neville Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of how their care was planned and delivered. People experiences of the service were used to ensure that their care and support was personalised to their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Professionals who worked with people were complimentary about the home. They told us they found the staff team very approachable and communicated well with them. For example the staff team worked alongside the community mental health team and had organised meetings which were inclusive of all stakeholders and person centred. Professionals told us the staff considered all aspects of care and treatment and encouraged and facilitated people to plan their own support.

The provider understood the diverse needs of people and engaged with relevant professionals to ensure people received appropriate and consistent support. One example of this was that following an incident, the CCTV footage was reviewed to ensure the least restrictive practices were used and to identify de-escalation techniques for future learning and development.

Positive feedback was received from people who lived in the service. They were happy with the service and the support they received from staff.

Staff were supported to speak up about any concerns they had in the workplace. The provider saw this as vital because it helped them keep improving the service for people who lived at the home and improve the working environment for staff.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager explained several situations where they had addressed barriers of inequality. The impact of this had improved outcomes for people in a non-discriminatory way.

Systems and processes ensured people were heard by having the opportunity to discuss their outcomes and as a result equality and people’s rights were maintained. Staff were committed to explore different possibilities with people such as exploring new social and recreational interests.

People were positive about the service and told us they felt involved in their support. Relatives we spoke with were complimentary about the service and the support their family member received. They told us support was appropriate and that staff facilitated people to be the centre of their own care and as independent as possible.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.