Neville Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed appropriately and their care, support and treatment reflected those needs. People were involved in decision-making conversations about their care which ensured that it was person-centred.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were positive about the service and discussions with them confirmed they were involved in decision-making conversations about their care and support. Relatives we spoke with were complimentary about the service and the care and support their family member received. They told us support was appropriate and that staff facilitated people to be at the centre of their own care and as independent as possible.

People's needs were assessed and care provided in a way that met their needs. People were involved in their care plans and staff provided support to help people meet their goals and achievements.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were involved in discussions about their care and support. Staff understood the importance of good communication to enable people to consent to care and support.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

People were positive about the service and conversations with them confirmed they were involved in decision-making conversations about their care and support. Relatives we spoke with were complimentary about the service and the care and support their family member received. They told us support was appropriate and that staff facilitated people to be at the centre of their own care and as independent as possible.