Neville Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, empathy and compassion. Privacy and dignity were respected. People were supported to have choice and control of how their care, treatment and well-being were delivered. The management team and staff promoted person-centred care and ensured people's privacy, dignity and human rights were upheld. Staff respected people and offered choices and supported them in making decisions. We found healthcare professionals had been referred to appropriately and staff ensured their support and advice was implemented. Healthcare professionals were complimentary about the staff team and raised no concerns about the home.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were positive about the service and conversations with them confirmed they were involved in decision-making conversations about their care and support. Relatives we spoke with were complimentary about the service and the care and support their family member received. They told us support was appropriate and that staff facilitated people to be at the centre of their own care and as independent as possible.

People had one page profiles and full schedules of activities and interests in place so that they were able to fulfil their aspirations.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

People were empowered to live the live they chose. People's care plans clearly stated how they would achieve their goals and aspirations.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

There was a freedom to speak up (whistle-blowing) policy in place. Staff were supported to speak up about any concerns they had in the workplace. The provider saw this as vital because it helped them keep improving the service for people who lived at the home and improve the working environment for staff.

Staff told us they were supported and felt involved in the service. They received the training they required to carry out their role well and to ensure people received support in a person centred way. Staff had enjoyed the process of learning and developing to improve the service for people. At feedback the registered manager had asked as many staff as possible to attend because they had all been on the journey together. This showed the registered manager acknowledged staff and involved staff in a transparent way.