Appendix 3: Survey findings related to transformation programme
1. Care England survey (April 2024)
This survey received 67 responses from adult social care providers representing 85,000 beds (around 20% of adult social care beds)
| Statement: I believe that: | Agree/agree strongly | Disagree/disagree strongly |
|---|---|---|
| CQC treats all ASC providers consistently and fairly | 12% | 68% |
| CQC support the wellbeing of staff during an assessment | 17% | 54% |
| Current routes to challenge an assessment are fair and proportionate | 11% | 63% |
| The work CQC does with ASC providers improves the quality of care and promotes… | 29% | 40% |
| CQC inspectors have the appropriate skills and training to fulfil their role to a satisfactory level | 15% | 58% |
| I feel satisfied with the frequency of inspections/ratings | 14% | 72% |
Percentage of responses to the question:
What quality rating would you give CQC?
| Inadequate | 41% |
|---|---|
| Requires improvement | 52% |
| Good | 6% |
| Outstanding | 0% |
2. Homecare association survey (August 2024)
Care quality Commission: Regulatory performance in home care. Jane Townson OBE for the Homecare Association.
75 responses regarding satisfaction with CQC
| Dissatisfied | 44 (58%) |
|---|---|
| Somewhat dissatisfied | 15 (20%) |
| Neither satisfied nor dissatisfied | 11 (15%) |
| Somewhat satisfied | 3 (4%) |
| Satisfied | 2 (3%) |