Review of CQC's single assessment framework and its implementation
Published: 15 October 2024
Page last updated: 15 October 2024
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12. Staff satisfaction
CQC undertook a People (staff) survey between 16 January and 6 February 2024. A total of 2,278 reposes were received, with a response rate of 78%. The headline findings were reported at the public board meeting in March 2024.
Almost all items showed a decline since the previous full survey in 2021, with 11 items declining by more than 10%. The table below shows percentages of positive responses for questions asked in 2021 compared with 2024.
| 2021 | 2024 | % Difference | |
|---|---|---|---|
| Values and behaviours of executive leaders | 55% | 27% | -28% |
| Values and behaviours of senior leaders | 64% | 44% | -20% |
| My work helps to improve care | 85% | 66% | -19% |
| I am proud to work here | 71% | 56% | -15% |
The largest declines were among operational staff.
Other concerns included:
- how people are supported by leaders
- not being listened to enough
- concerns not being acted on
- change not being implemented effectively.