This resource is to help providers and innovators who are looking to try something new.
It sets out things that you may find useful as you consider and develop new ways of working.
It refers to several quality statements that we will look at when assessing providers, local authorities and integrated care systems.
Stages
- Starting the journey
- Selecting a solution for testing
- Engaging with staff
- Engaging with people who use services
- Developing the business case
- Testing
- Adoption/sustainable implementation
Starting the journey
Things to think about
- How did you identify the problem?
- If you are registered with CQC, are you planning to take on new regulated activity for which you're not currently registered?
Our guidance
- AI and digital regulations service (AIRDS) if you are developing and using AI technology. This service is a collaboration between CQC, NICE, MHRA and HRA
- Innovation principles: Enabling innovation and adoption in health and social care
- Regulatory recognition and sharing of innovative practice by NHS GP providers to reduce health inequalities (includes innovation roadmap)
- Quality statement: Learning, improvement and innovation
Guidance from other organisations
- NHS England: Innovation for Healthcare Inequalities Programme
- Local healthcare data can also be helpful - including joint strategic needs assessments (JSNA), population health management data, and mortality data
Selecting a solution for testing
Things to think about
- What solutions did you identify? How?
- What evidence/data did you use?
- Did you look at other places - best practice or national guidance?
Our guidance
- Innovation and inspiration: examples of how providers are responding to coronavirus (COVID-19)
- Driving improvement through technology
- PEOPLE FIRST: a response from health and care leaders to the urgent and emergency care system crisis
- Quality statement: Learning, improvement and innovation
- Quality statement: Delivering evidence-based care and treatment
Guidance from other organisations
- NICE: Medtech innovation briefings offer advice on innovative technologies
- National Care Forum: The Hubble Project
- NHS Innovation Service
- The AHSN Network: Case studies
Engaging with staff
Things to think about
- How did you involve and engage staff?
- What knowledge and skills and training do staff need to effectively implement this solution?
Our guidance
Guidance from other organisations
Engaging with people who use services
Things to think about
- How did you involve and engage with people who use your services? And their families and carers?
- How did you capture their experience? Did their feedback inform your testing?
Our guidance
- PEOPLE FIRST: a response from health and care leaders to the urgent and emergency care system crisis
- Quality statement: Learning, improvement and innovation
- Quality statement: Listening to and involving people
- GP mythbuster: Involving and engaging with the patient population and local communities
Guidance from other organisations
- The Health Foundation: Engaging and communicating with patients, carers and the community – a guide
- The King's Fund: How does the health and care system hear from people and communities?
Developing the business case
Things to think about
- What risk assessment have you done?
- Are the additional costs you need to factor in?
- How will you monitor?
- How will you evaluate?
Our guidance
- AI and digital regulations service (AIRDS) if you are developing and using AI technology. This service is a collaboration between CQC, NICE, MHRA and HRA
- Innovation principles: Enabling innovation and adoption in health and social care
- Quality statement: Learning, improvement and innovation
Guidance from other organisations
- NHS Innovation: Funding your innovation
- Health Innovation Network: Health innovation funding opportunities
Testing
Things to think about
- What were the outcomes for people using services?
- How did you measure impact?
- What was impact on staff? What support was needed?
- Were there any setbacks, and how did you address these?
- Has it changed your practice?
- Did you share learning?
Our guidance
- Innovation principles: Enabling innovation and adoption in health and social care
- Quality statement: Monitoring and improving outcomes
- Quality statement: Learning, improvement and innovation
Guidance from other organisations
Adoption/sustainable implementation
Things to think about
- How will you roll it out?
- Is additional staff training/support needed?
- What ongoing monitoring is needed?
- Will you share what you learn externally?
Guidance from other organisations
- SCIE: Social Care Innovation Network for guidance on scaling up primarily small, community-focused examples of innovation
- The King's Fund: Scaling innovation - learning from asset-based approaches in social care
- Health Education England: Framework for spread and adoption of workforce innovation
- NHS Confederation: Scaling innovation within healthcare systems: practical considerations
