Quality statement

We expect providers, commissioners and system leaders live up to this statement:

We plan and deliver people’s care and treatment with them, including what is important and matters to them. We do this in line with legislation and current evidence-based good practice and standards.

What this quality statement means

• People receive care, treatment and support that is evidence-based and in line with good practice standards.
• The provider’s systems ensure that staff are up-to-date with national legislation, evidence-based good practice and required standards.
• People are told about current good practice that is relevant to their care and are involved in how this is reflected in their care plan.
• People’s nutrition and hydration needs are met in line with current guidance.
• Staff and leaders are encouraged to learn about new and innovative approaches that evidence shows can improve the way their service delivers care.

I statements

I statements reflect what people have said matters to them.

• I can get information and advice about my health, care and support and how I can be as well as possible – physically, mentally and emotionally.
• I have care and support that is co-ordinated, and everyone works well together and with me.
• I have care and support that enables me to live as I want to, seeing me as a unique person with skills, strengths and goals.

Subtopics this quality statement covers

• Best practice guidance and standards
• Nutrition and hydration
• GIRFT (Getting it right first time recommendations)
• Clinical reviews/medical committees